Fast, US-based helpdesk support that prevents disruption.
Proactive support designed to reduce recurring issues by 40-60%.
80% first-call resolution rate from a 100% US-based team.
24/7 monitoring and support for over 1,378 end users.
Helpdesk service backed by a 98.2% customer satisfaction rating.
Set pricing per device and location through Silver, Gold, and Platinum tiers.
See how practical IT help improves uptime, communication, and day-to-day efficiency.
Highly Recommend Gitstel! We had the pleasure of working with Gitstel for a major IT infrastructure upgrade, and their level of service exceeded all expectations. From start to finish, their team demonstrated professionalism, technical expertise, and a true commitment to our success.
GitsTel is an extremely reliable IT company that can literally do it all. Paul and his team are very quick to respond to any issues occurring. Ever since we have collaborated with GitsTel, they have improved the following services: WiFi/Internet speed, Additional Ethernet ports, Telephone services, Printer/copier/scanner workflow, etc. In transit, they did not ask us to do anything! They communicated with all other parties associated with our old IT department and although difficult, they made the process as easy as possible. These guys are the real deal and if you’re looking to convert to a new IT team that can improve all aspects of workflow in your business, they’re a perfect fit.
If you’d like proof, please see the photos I’ve attached. The photos were a before and after of our IT room. As you can see it was a mess – Paul and his team cleaned this up on a day where we were closed so there was no interference with regular business.
GitsTel has been a tremendous help to our church! They set up a professional live streaming solution using OBS software, making it possible for us to connect with our congregation in new and meaningful ways.
We’ve had the pleasure of partnering with GitsTel for many years, and they’ve consistently served as the backbone of our IT and phone systems. Their team is not only easy to work with but also highly reliable. The exceptional service they provide is a testament to their dedication, and their customer support has consistently been a valuable resource for us. Thank you, GitsTel!
I highly recommend GitsTel for IT services. Their team is professional, responsive, and efficient, always providing top-notch support for our needs. Whether it’s troubleshooting, system upgrades, or network management, they handle everything with expertise and timely service. Their proactive approach and attention to detail ensure that our systems run smoothly without interruptions. Overall, a reliable and trustworthy IT partner!
We’ve been using GitsTel as our MSP, and they’ve been fantastic! Their support team is always fast and responsive, ensuring our staff gets the help they need right away. They are highly knowledgeable about QuickBooks and have helped us streamline our operations. On top of that, their expertise in security systems has given us peace of mind. Highly recommend GitsTel for any business looking for reliable and professional IT support!
Paul and GitsTel have completely changed our lives for the better – they were able to not only identify all of the issues and shortcomings of our previous IT setup, but they were able to step in, correct, and implement a new system in less than a week. They have tremendously improved our workflow, and our office efficiency, and I am forever grateful to have met Paul and his team!
So GitsTel, and the guy I always work with…. Paul. What do we really think of them? Amazing. Paul, or now we call him Pasha is crazy knowledgeable. So often I call him with a need, and thinking I will ask about this particular thing in tech, but thinking this is probably out of their sphere….. but it always turns out that he can handle it as well. And integrate it into our existing systems. So Yes, I will continue to call on these guys well into the future. Love em!!
GitsTel supported our Azure implementation from planning through deployment. Their team helped configure infrastructure and reduce risks during migration, making the transition stable and well-structured.
GitsTel’s team handled a full network redesign and cleaned up years of issues in a short time. They delivered everything with zero disruption, which made a huge difference to how our operations run day to day.
They responded immediately during an email breach, secured compromised accounts, and stopped further damage before it escalated. GitsTel got us back to business within hours with fast, efficient support.
These guys solved complex IT issues others couldn’t figure out and got everything back up without delays. Their team has been reliable across networking, servers, installs, and troubleshooting. They’ve become a trusted partner for multiple dental offices.
This team jumped in immediately during a critical situation and restored operations fast. Their clear communication and professionalism made a stressful moment much easier to handle.
Proactive help across your technology environment
Get fast, reliable user support for login issues, device problems, software access, printers, scanners, and daily workflow interruptions.
Resolve many issues without waiting for a visit through secure remote troubleshooting from a 100% US-based support team.
Keep critical systems watched around the clock with monitoring designed to detect issues early and minimize downtime.
Improve connectivity with support for wireless issues, network performance, server maintenance, and infrastructure planning.
Reduce avoidable risk with security updates, cyber threat monitoring, user support, and practical guidance for data protection.
Support cloud access, file workflows, account issues, and collaboration tools so your team can work with fewer interruptions.
Align IT strategy with business goals through technology reviews, planning, scalable recommendations, and clear next steps.
Connect IT support with VoIP installation and phone system troubleshooting for smoother communication across your business.
Coordinate IT with access control and security camera support to reduce vendor sprawl and simplify office technology management.
IT support should do more than close tickets. It should remove friction from the workday, prevent repeat problems, and help your team stay focused on clients, patients, cases, reports, and operations.
GitsTel provides proactive support through a 100% US-based team that understands how IT affects workflow efficiency. Support can cover user issues, network problems, device concerns, cloud access, cybersecurity updates, VoIP, access control, and security cameras as part of a one-stop technology solution.
With 24/7 monitoring, clear service tiers, an 80% first-call resolution rate, and a 98.2% customer satisfaction rating, your business gets fast, reliable support without relying on break-fix guesswork.
Choosing a helpdesk provider should be based on more than who answers the phone. You need a team that understands your environment, documents recurring problems, and connects daily support to long-term IT planning.
That approach helps reduce downtime, improve response consistency, and create a smoother support experience for your staff.
GitsTel approaches IT support as an ongoing partnership, not break-fix service. The goal is to understand how your business operates, identify what slows your team down, and build support processes tailored to your business objectives.
That can include resolving everyday issues like slow WiFi, printer and scanner workflow problems, QuickBooks concerns, network interruptions, phone system needs, or messy infrastructure that causes confusion during support.
For medical, legal, and accounting environments, support also considers the importance of data protection, access control, compliance needs, and operational continuity. Your IT plan stays practical, documented, and scalable as your business grows.
Get a free infrastructure assessment and a support plan built around your goals.
Transitioning IT providers should not create more disruption. GitsTel helps make the process organized by reviewing your current infrastructure, identifying support gaps, and creating a plan for a seamless transition.
Your assessment can uncover recurring user issues, aging equipment, network weaknesses, security concerns, phone system challenges, and opportunities to improve workflow efficiency. When needed, updates can be planned around business operations to help minimize disruption.
You can also explore how IT support connects with VoIP, access control, and security cameras under one technology partner. For qualifying VoIP needs, ask about 20% off the first VoIP bill during your planning conversation.
The IT support & helpdesk service covers a full range of user, device, and network issues. You get help with computers, printers, network connectivity, cloud access, security updates, VoIP, access control, and security cameras. Support is available 24/7 and includes both remote and onsite assistance, proactive monitoring, and routine maintenance. This approach is designed to keep your operations running smoothly, reduce recurring problems, and address both everyday questions and critical outages.
By providing proactive monitoring and fast response, IT support & helpdesk services help catch issues early and resolve them before they disrupt your workflow. With an 80% first-call issue resolution rate and a 26.8-minute average resolution time, your team spends less time waiting and more time working. This focus on minimizing repeated problems means you benefit from fewer disruptions and greater operational efficiency.
When you need support, you can contact the 100% US-based helpdesk via phone, email, or the client portal. Your issue is logged and prioritized, with most user problems addressed remotely for speed. If onsite service is required, a technician is dispatched to your location with minimal disruption to your team. All reported issues are tracked for recurring trends, helping prevent future problems and ensuring a smooth support experience.
Pricing is transparent and based on three service tiers, Silver, Gold, and Platinum, with set rates per device and location. Each tier includes different levels of coverage and response times, allowing you to select the right fit for your business needs and budget. This clear structure helps you plan IT costs with confidence and ensures you always know what service to expect.
You benefit from a one-stop technology solution that integrates IT support, VoIP, access control, and security cameras, all managed by a 100% US-based team. With 7 years in business, support for over 1,378 end users, and a 98.2% customer satisfaction rating, you receive proven reliability. Industry-specific expertise, proactive support that reduces recurring issues by up to 60%, and strategic guidance tailored to your business goals set this service apart from standard break-fix providers.
